AIB1line sells prepaid call credit. This Refund Policy explains when credit is refundable and how to request a refund. It forms part of, and should be read together with, our Terms of Service.
1. How the prepaid model works
You buy prepaid credit in bundles (USD 4.99 for 5 minutes of call time). Credit sits in your wallet until you place a call, and is drawn down in real time as you talk.
2. Unused credit — refundable within 14 days
If you have bought credit and not yet used it, you may withdraw and request a refund of the unused amount within 14 days of purchase, in line with the EU consumer right of withdrawal for digital services. We refund the unused portion using your original payment method.
3. Once a call starts — consumed credit is non-refundable
When you start a call, you expressly ask us to begin performance immediately. By doing so, you waive your right of withdrawal for the portion of credit that is consumed during that call. Consumed credit is non-refundable. Any credit that remains unused stays eligible for withdrawal as described above.
4. Technical failure on our side
If a call fails because of a fault in our service — for example, the call does not connect, or it drops due to a technical problem attributable to us — you are entitled to a full refund of the affected credit, or restoration of that credit to your wallet, at your choice. This does not cover problems caused by your own device, network, or connection.
5. What is not refundable
- Credit that has already been consumed during a completed or in-progress call.
- Dissatisfaction with the content of an AI conversation, where the service was delivered as described (the service is provided for conversation and entertainment and on an "as is" basis).
6. How to request a refund
Email info@aiblab.info from the address associated with your purchase, and include enough detail to identify the transaction (approximate date, amount, and what happened). We aim to respond within a few business days and to process approved refunds without undue delay, and in any case within 14 days of accepting the request, to your original payment method.
7. Contact
Refund questions: info@aiblab.info.